1. Order Processing Time
All our orders are processed and shipped out within 10 business days.
After the order is shipped out and received by the carrier, we will update you with a Track-and-Trace code with which you can follow your package and see the remaining shipping time.
2. Shipping Address Changes
If you would like to change the shipping address for your order, please contact us by email and include your new shipping address. Once the order is shipped, we can not alter the shipping address anymore.
3. Shipping Costs.
Shipping costs are free worldwide.
4. Shipping Restrictions
We Deliver worldwide.
5. Packages Damaged, Lost, or Missing While in Transit
If you have a suspicion of your parcel being lost or missing while in Transit, please contact us by email. We can contact the shipping company to investigate the issue.
If your package has indeed gone missing, we will send you a new one free of charge or send you a full refund.
If your package has arrived damaged, contact us and we will provide a replacement or refund as soon as possible.
7. Customer Service
For questions, support, problems, or warranty claims, please contact us by email at firstname.lastname@example.org